📘 Shipping Policy of Evgreen
1. Scope & Applicability
This policy applies to all purchases made on yourwebsite.com and governs delivery timelines, shipping charges, order tracking, delivery exceptions, and possible delays.
2. Shipping Charges
Shipping charges are calculated at checkout based on:
Order weight & dimensions
Delivery location (zones/pincode)
Shipping method selected
Free shipping may apply for orders above a specified value (e.g., ₹2,000).
Any taxes/levies are charged as per applicable laws.
3. Shipping Options & Delivery Timeframes
We offer multiple delivery choices:
Standard Shipping: Estimated 5-10 business days
Express Shipping: 2-4 business days (additional charge)
Bulk/Heavy Item Delivery: 7-14 business days
Note: Delivery timelines are estimates. Delays due to public holidays, weather, or logistics issues may occur.
4. Order Processing
Orders are typically processed within 1–2 business days after payment confirmation. Processing does not include weekends or public holidays.
Tracking & Updates
Once your order ships, you’ll get:
✔ Tracking number via email/SMS
✔ Estimated delivery updates
✔ Support contact for delivery queries
6. Delivery Acceptance & Refusal
Customers must inspect the package at delivery. If the box is damaged or incorrect:
You may refuse delivery.
A return/claim will be initiated immediately.
7. Returns, Exchanges, and Shipping Exceptions
Returns/exchanges are permitted only for damaged, defective, or wrong items within 7 days of delivery (or as applicable per product category).
Return shipping may be free or charged based on the case.
Non-returnable items will be clearly identified in product detail pages.
8. Shipping Restrictions
Certain parts (e.g., batteries, oversized items) may have special courier restrictions and may require extra safety/packaging fees.
9. Lost/Damaged in Transit
If your shipment is lost or damaged:
We will replace or refund after verification.
Claims will be handled with supporting courier proof.